Healthgrades Names Maury Regional a Patient Experience & Safety Award recipient

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Maury Regional Medical Center (MRMC) has been recognized as 2024 Patient Safety Excellence Award™ and Outstanding Patient Experience Award™ recipient by Healthgrades®, the leading resource consumers use to find a hospital or doctor.

These achievements place MRMC among an elite group of only 79 hospitals nationwide to achieve both awards — and the only one in Tennessee. MRMC was also named among the top 10% in the nation for patient safety and outstanding patient experience in 2024.

“This recognition reflects the dedication of our care teams to provide safe, high-quality care paired with a patient-centered experience,” said Maury Regional Health CEO Martin Chaney, MD. “From using best-practice clinical protocols proven to result in better patient outcomes to our investment in state-of-the-art technology, we are committed to being the trusted source for health and wellness in the region.”

To determine the nation’s premier hospitals for patient safety, Healthgrades evaluated risk-adjusted complication and mortality rates for approximately 4,500 hospitals nationwide. Healthgrades’ analysis revealed marked declines in patient safety throughout the country, particularly among the nation’s lowest-performing hospitals. As a result, patients who seek care at hospitals receiving the 2024 Patient Safety Excellence AwardTM like Maury Regional Medical Center have a significantly lower risk of experiencing one of the four leading patient safety indicators than patients treated at non-recipient hospitals:

  • In-hospital fall resulting in fracture (approximately 52% less likely)*
  • Collapsed lung due to a procedure or surgery in or around the chest (approximately 56% less likely)*
  • Pressure sores or bed sores acquired in the hospital (approximately 67% less likely)*
  • Catheter-related bloodstream infections acquired in the hospital (approximately 71% less likely)*

Similarly, MRMC outperformed its peers — based on feedback from its own patients — in order to achieve the 2024 Outstanding Patient Experience Award. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.**

“We’re proud to recognize Maury Regional Medical Center for their commitment to ensuring a best-in-class hospital stay for all patients,” said Brad Bowman, MD, chief medical officer and head of data sciences at Healthgrades. “Maury Regional Medical Center’s success demonstrates that patient safety and patient satisfaction go hand-in-hand, and we look forward to their continued leadership in these critical areas of patient care.”

Where you are treated matters, which is why Healthgrades is committed to providing the most scientifically accurate information about doctors and hospitals — with data insights not available anywhere else. To learn more about how Healthgrades measures hospital quality, visit healthgrades.com.

*Statistics are calculated from Healthgrades Patient Safety Ratings and Excellence Award Methodology, which is based primarily on AHRQ technical specifications (Version 2023.0.1) to MedPAR data from approximately 4,500 hospitals for years 2020 through 2022 and represent three-year estimates for Medicare patients only.

**To determine the leading hospitals for patient experience, Healthgrades applies a scoring methodology to 10 patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. To learn more about how Healthgrades evaluates patient experience, see the complete Healthgrades Outstanding Patient Experience Award Methodology. A patient-friendly overview of our methodology is also available here.

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